Service
THE PERSONAL TOUCH
The difference between HSLI and other TPA's is the extensive training our employees receive in administering top notch professional service with a personal touch.
- Client calls are never answered by a machine;
- Client questions receive an immediate response; and
- A specific adjuster is assigned to each client, meaning HSLI's clients always talk to the same person.
- Clients know us because we believe in the value of face-to-face meetings.
- HSLI's employees are our company's most valuable resource. Experienced dedicated personnel who are experts in their field and who know the law, make up the HSLI team.
WORK WITH A REAL PERSON...
WHO KNOWS YOUR COMPANY!
Clients depend on the people at HSLI to be familiar with their needs because they always talk to the same person. We have a history of very low employee turnover because employees like their jobs. Continuity in staff leads to a smoothly working team of highly motivated, qualified experts who consistently provide HSLI's unique brand of personal service.
Quality service is HSLI's first concern. We work hard to earn your trust and confidence. Clients are amazed at the high level of attention they receive and learn quickly to expect delivery of a quality product done right the first time, every time.
- Claims are managed aggressively and investigated promptly.
- Fraudulent claims are identified quickly to protect clients' resources.
- Our clients are part of the process.
- HSLI's staff does not just process paper. Our clients expect, demand and receive more. We know that our services impact your financial results. That's why we treat clients' money as if it were our own!
Experience
FLEXIBLE...TO BETTER MATCH YOUR NEEDS
Because of our years of experience, we appreciate the unique needs of each client and tailor our services to specifically meet those needs. Remaining flexible and aware that clients frequently require customized service is an important aspect in the delivery of our very high quality product. This kind of service is the routine rather than the exception at HSLI.
HSLI works closely with our clients because we believe in a partnership approach. Our clients are part of the process and are kept informed and involved through telephone communication, written status reports, and comprehensive easy to read monthly loss information. This is why HSLI's superior brand of service is well recognized by our clients. Through our approach to claims management, and by working together, most clients realize a significant decrease in claims expense.
